Terms & Conditions

1. Definitions

The general terms and conditions set out below shall apply to all sales of goods by MaxBPO and its partners, through the online store https://max-bpo.com, to the Buyer, and may be amended at any time by MaxBPO without prior notice.

Thus, the following terms shall mean:

Buyer – a natural person / legal person or another legal entity that issues an Order.

Seller – MaxBPO, with the trade name MAXBPO SRL, having its registered office at Strada Fabricilor 2, 510403 Alba Iulia, Fiscal Identification Code , Trade Registry registration no. .

Goods – any product, including the documents and services mentioned in the Order, which are to be supplied by the Seller to the Buyer.

Order – an electronic document that acts as a form of communication between the Seller and the Buyer, through which the Seller agrees to deliver the Goods and the Buyer agrees to receive these Goods and make payment for them.

Contract – an Order confirmed by the Seller.

Intellectual Property Rights – all intangible rights such as know-how, copyright and rights related to copyright, database rights, design rights, model rights, patents, trademarks and registrations of domain names for any of the above.

Site – the domain https://max-bpo.com and its subdomains.

2. Contractual Documents
   By placing an electronic Order on the website https://max-bpo.com, the Buyer agrees to the form of communication (e-mail, telephone) through which the Seller carries out its operations. The Order shall consist of the following documents:

The Order (together with the clear mentions regarding delivery and billing details) and its specific conditions.

Terms and Conditions

If the Seller confirms the Order, this implies full acceptance of the terms of the Order. Acceptance of the Order by the Seller is considered completed when there is an electronic confirmation (e-mail) from the Seller to the Buyer, without requiring a confirmation of receipt from the Buyer. The Seller does not at any time consider an unconfirmed order as having the value of a Contract.
Confirmation of the Order is made electronically (e-mail). The prices of the products in the order are valid for 3 working days from the date of registration of the order. The general terms and conditions of sale shall form the basis of the Contract thus concluded.

3. Seller’s Obligations
   The Seller shall use its professional and technical knowledge to achieve the result stipulated in the Order and shall deliver the Goods that meet the Buyer’s requirements and specifications expressed in the Order;
   The information presented on the Seller’s websites is for informational purposes and may be modified by the Seller without prior notice. Product descriptions may be incomplete; however, the Seller makes efforts to present the most relevant information so that the product may be used within the parameters for which it was purchased;
4. Intellectual and Industrial Property Rights

The User/Buyer understands the intellectual property right and shall not disclose to a third party or make public any of the information received from the Seller.

All drawings, graphic and design elements that appear on the site, the name of the site as well as the graphic signs are registered trademarks owned by MaxBPO and may not be taken, copied or used without the written consent of the owner.

All content elements such as descriptions, drawings, graphic and design elements that appear on the site, including but not limited to logos, stylized representations, commercial symbols, static images, dynamic images, text and/or multimedia content presented on the site, are the exclusive property of MaxBPO, which reserves all rights obtained in this respect directly or indirectly through licenses for use and/or publication.

The User/Buyer is not permitted to copy, distribute, publish, transfer to third parties, modify and/or otherwise alter, use, link to, display, include any of the above content elements in any context other than the original one intended by MaxBPO, include any content element outside the Site, remove the marks that signify MaxBPO’s copyright over the content elements, or participate in the transfer, sale, or distribution of materials made by reproducing, modifying or displaying the content elements, except with the express written consent of MaxBPO.

5. Rights over the Site Content

The entire content of the site and the graphic elements, including but not limited to them, respectively all text-format content, as well as the technical sources of all present and future services and facilities – except where another owner is expressly mentioned – the page sources as well as any other material transmitted in any form by and to Users (by direct viewing on the site, through newsletters, etc.) belong to MaxBPO.

The content of the site, regardless of the area in which it is located on the site and regardless of type, may be used exclusively for personal purposes. Any use of content by third parties for purposes other than personal use may be made only with the written, express and prior consent of MaxBPO. Therefore, the copying, taking over, reproduction, publication, transmission, sale, partial, complete or modified distribution of the content of this site or of any part thereof for purposes other than personal use is prohibited, with the following exceptions:

(i) the reproduction (on non-commercial websites, forums, press articles, etc.) of small fragments from published articles (maximum 400 characters) is permitted, with the obligation to specify the source of the information taken over, with a link, in the following form: (Source: site name – link to the content of the site).

(ii) links to the site https://max-bpo.com are permitted, and the source of the information shall be specified after each link or at the end of the article, as follows: “Information provided courtesy of MaxBPO – link to the content of the site”.

Users undertake to respect all copyright and all related rights, as well as any other intellectual property rights that the Site Administrator and its partners hold over/in connection with the site https://max-bpo.com.

MaxBPO reserves the right to take legal action against any person and/or entity that violates in any way the provisions above. Requests for use of the site content for any purpose other than personal use may be made by e-mail to the address mail @ MaxBPO.ro, with the specification “To the attention of the agency”.

Any person who transmits or publishes information or materials to the site in any way assumes the obligation not to prejudice in any way the copyright that a third party may invoke in connection with the materials and information transmitted in any way to the site, and the persons who send information or materials in any way understand and accept that any violation of this obligation cannot in any way engage the liability of MaxBPO, but only the liability of the respective persons.

MaxBPO may run advertising campaigns and/or promotions at any time in any section of the site, without this operation requiring the consent of the Users of the site. The spaces and size of advertising campaigns and promotions do not require the consent of the Users of the site and may be changed at any time without requiring prior notice.

MaxBPO assumes no responsibility for damages or losses resulting from advertising campaigns or promotions organized on the site, other than those organized strictly on the site.

6. Limitation of Liability of the Site Administrator
   MaxBPO does not assume the obligation and does not implicitly or expressly guarantee the content of the site, respectively the content offered by its partners or by the Users of the site. Nevertheless, MaxBPO shall make all reasonable efforts to ensure the accuracy and professional manner in which the information on the site will be provided, in order to acquire and maintain the Users’ trust in the site. In this respect, MaxBPO shall try to correct reported errors and omissions as soon as possible.

The Site Administrator offers no guarantees of any kind for the content of the site and under no circumstances may it be held liable for any loss or damage that could result from the use of any part/sequence/page of the site or from the impossibility of using it, regardless of the cause thereof, or from the erroneous interpretation of any provisions of the site content.

The information provided through the site is offered in good faith, from sources considered to be reliable. If any of the published articles or any other information falls under the scope of copyright law, we ask Users to contact us at the e-mail address office@max-bpo.com, so that we can take the necessary measures. At the same time, Users must take into account the fact that the information presented may include possible inaccurate information (e.g.: technical data or typing errors). The Site Administrator shall make all necessary efforts to correct these aspects as soon as possible.

Users understand and accept that MaxBPO does not guarantee:

that the information contained on the site is fully complete;

that the information entered by the Users of the website is real and correct, and it assumes no liability for the way in which visitors use it;

that the information or services on the site will satisfy all User requirements, and Users assume full responsibility for the improper use thereof;

for the results obtained by Users as a result of using the information or services available through the site, the use of the information and services being carried out by Users at their own risk;

that the services available through the site will operate constantly, uninterruptedly and without errors – in this respect, MaxBPO assumes no responsibility for any damages that Users could suffer due to the temporary or faulty operation of the site or for the use of information obtained through links on the site to other websites (their use is at the Users’ discretion).

Likewise, Users understand and accept that MaxBPO is not responsible for possible discrepancies, errors or omissions in the information provided on the site by Users. At the same time, Users understand and accept that MaxBPO is released from any liability for advertising messages posted on the site or through the services offered through the site, as well as for the goods or services provided by the authors of these advertising messages. The Users of the site expressly agree to exonerate MaxBPO from liability for any judicial or extrajudicial action arising as a result of the incorrect or fraudulent use of the site.

In cases of force majeure, MaxBPO and/or its operators, directors, employees, branches, subsidiaries and representatives are fully exonerated from any liability. Cases of force majeure include, but are not limited to, malfunctioning of MaxBPO’s technical equipment, failure of the internet connection, failure of telephone connections, computer viruses, unauthorized access to the Site’s systems, operating errors, etc.

Users agree to protect and hold harmless MaxBPO and/or its operators, directors, employees, branches, subsidiaries and representatives from and against any requests, claims, actions, demands, losses, damages, costs (including, without any limitation, attorneys’ fees), expenses, judgments, decisions, fines, settlements or other obligations resulting from or related to any other action of the Users in connection with the use of the site or the services offered through it.

MaxBPO provides no warranty, either express or implied, including but not limited to the operation of the site https://max-bpo.com, the information, content, materials or products on the site, as well as their suitability for a particular purpose. Users expressly agree that the use of this site and the application of the information is at their own risk.

7. User Subscription to Newsletters and Alerts
   The Users of the site have the possibility to receive newsletters and alerts by electronic mail, with the possibility for Users to opt at any time not to receive such notifications anymore, with a single click on the unsubscribe link in the newsletter/alert received at the e-mail address explicitly entered upon subscription.

Given that access to the products offered through the site is carried out through an active account, therefore based on a username and password, we recommend that Users do not disclose these elements to third parties, even if they claim to contact you on behalf of the site.

Also, in order to ensure an increased level of security, at the end of the visit to the site we recommend closing the browser window in which you worked or clicking “Sign out”/“Log off” on the visited page.

8. Cookie Policy

A cookie is a text file that contains small pieces of information sent to your browser and stored on your computer, mobile phone or other device when you visit a site. This cookie file sends information back to the site whenever you revisit it.

Cookies may be permanent (known as persistent cookies), which remain on your computer until you delete them, or temporary (known as session cookies), which are valid only until you close your browser window. Cookies may be first-party cookies, which are set by the site you visit, or third-party cookies, which are set by a site different from the one you visit.

How does MaxBPO use cookies?

We use cookies to improve the functionality of our websites, to help you navigate more efficiently from one page to another, to remember your preferences and, in general, to improve the user experience. The cookies we use on our websites may fall into the following categories:

Strictly necessary cookies:
These cookies are essential for you to be able to navigate the site and use the services you have requested, such as accessing secure areas of the site.

We use this type of cookies to manage user registration and authentication. Without these cookies, the services you have requested cannot be provided. These cookies are first-party cookies and may be permanent or temporary. In short, our websites will not function properly without these cookies.

Performance cookies:
These cookies collect information about how visitors use a site, for example which pages are visited most often. These cookies do not collect information that identifies individual visitors. All information collected by these cookies is aggregated and anonymous.

We use these cookies to:

create statistics about how our websites are used

measure the impact of our advertising campaigns.

These cookies may be permanent or temporary, first-party or third-party cookies. In short, these cookies collect anonymous information about visited pages and viewed advertisements.

Functionality cookies:
These cookies allow a site to remember the choices you make (such as your username, language or the country you are in) and provide enhanced, more personal options. These cookies may also be used to provide services you have requested, such as watching a video or commenting on a blog. The information used by these cookies is anonymized and they cannot record your browsing activities on other sites.

We use these cookies to:

remember whether you have already benefited from a certain service
improve the overall experience throughout the site by remembering your preferences.

Advertising cookies:
These cookies are used to limit the number of times you see an advertisement, as well as to measure the impact of advertising campaigns.

Advertising cookies are used to manage advertising throughout the site.

Advertising cookies are placed by third parties, such as advertising companies and their agents, and may be permanent or temporary cookies. In short, they are related to advertising services provided on our site by third parties.

Social cookies:
– these cookies are used by social networks (Facebook, Twitter, Google+, YouTube, Instagram, Pinterest, etc.) and allow the distribution of content from https://max-bpo.com on those networks. MaxBPO.ro does not control these cookies, so for more information about how they work, please check the pages of the social networks.

How to manage & delete cookies

If you want to impose restrictions, block or delete cookie files, you can do so by changing the settings of your web browser. The use of https://max-bpo.com without rejecting cookies or similar technologies indicates visitors’ consent to our use of such technologies and to the processing of information.

9. Billing and Payments

The price, payment method and payment term are specified in the Order. The Seller shall issue to the Buyer an invoice for the delivered Goods, and the Buyer’s obligation is to provide all the information necessary for issuing the invoice in accordance with the legislation in force.

For the proper communication of the invoice related to the Order, the Buyer has the obligation to update the data in their Account whenever necessary and to access the information and documents related to each Order existing in the Account.

By sending the Order, the Buyer expresses their agreement to receive the invoices also in electronic format via electronic mail, at the e-mail address mentioned in their Account.

10. Responsibilities
    The Seller undertakes to dispatch the Goods and Services through a door-to-door courier system to the Buyer.
    The Seller is released from the risks and responsibilities associated with the Goods and Services at the moment they are handed over to the domestic courier company with which the Seller collaborates or to the Buyer’s representative.
    The Seller shall ensure the proper packaging of the Goods and Services and shall ensure the transmission of the accompanying documents.
    The Seller cannot be responsible for damages of any kind that the Buyer or any third party may suffer as a result of the Seller fulfilling any of its obligations according to the Order and for damages resulting from the use of the Goods after delivery, especially for the loss of the products. The Seller shall be liable if its subcontractors and/or partners of any kind involved in executing the Order do not fulfill any of the contractual obligations.
    The Seller assumes no responsibility for the product descriptions presented on the site. Images are presented on the site as examples, and the delivered products may differ from the images and descriptions displayed on the site in any way, due to changes in characteristics and design without prior notice. The Seller reserves the right to complete and modify any information on the site without prior notice.
    The Seller does not guarantee the stock availability of the displayed products, which is why it shall have the right not to deliver a certain order partially or fully if certain products no longer appear in the current offer or are not available.
    If prices or other details relating to products have been displayed incorrectly, including because they were incorrectly entered in the database, the Seller reserves the right to cancel delivery of the respective product and to notify the customer as soon as possible about the error that occurred, if delivery has not yet been made.
    The Seller is not liable for damages caused as a result of the site not functioning, as well as for those resulting from the inability to access certain links published on the site.
    The maximum value of the Seller’s obligations toward any customer in the event of non-delivery or improper delivery is the value of the amounts collected by the Seller from that customer.
    The products sold on the site are intended for personal use, and their resale is strictly prohibited, according to the Fiscal Code.
11. Delivery of Products

Delivery is not free and is made by express courier as described in the “Deliveries” section.

Our products are sometimes made to order, which means that the production and delivery duration may be up to 14 working days starting from the day the order is processed.

Orders are processed as soon as possible after the order is placed, during the interval Monday – Friday 10:00–18:00. In the case of orders placed outside working hours (Monday – Friday 10:00–18:00) or during the weekend, they will be processed on the first working day. During holidays and discount periods, the delivery time may be extended.

If the package cannot be delivered (the recipient does not answer, the address specified by you is incorrect, etc.), you will be contacted by telephone by the courier. If contact cannot be made with the recipient, the parcels remain with the local courier for 7 days, after which they return to the Sender.

We are not liable for delayed shipments, loss, destruction, deterioration, non-delivery or incorrect delivery of a shipment or part thereof if they are generated by the following situations/circumstances beyond our control, including but not limited to:

– road blockages (fallen trees, rocks, chain collisions), landslides near the road;

– bridge collapses, blocked mountain tunnels, train derailments near the road, natural blockages, unauthorized strikes, spontaneous regional riots, weather conditions unfavorable to the proper execution of the proposed route;

– natural causes: earthquakes, cataclysms, devastating storms, tornadoes, natural fires, floods, river overflows, changes of riverbeds, etc.;

– human causes: state of war, state of siege, forced nationalization (transfer into state ownership), revolutions, popular uprisings, etc.;

– non-compliance with orders by suppliers and third parties.

12. Acceptance
    Acceptance shall be made when the Goods are compliant with the technical characteristics mentioned in the Order. If the Buyer discovers that the delivered Products are not compliant with the technical specifications, then the Seller shall bring the Products into conformity. Also, for products sold and delivered by MaxBPO, the Buyer benefits from the return of the products within 14 days.
13. Transfer of Ownership
    Ownership of the Goods shall be transferred upon delivery, after payment has been made by the Buyer at the location indicated in the order (understanding delivery as – the signing of receipt of the transport document provided by the courier or the signing of receipt on the tax invoice in the case of deliveries made by the Seller’s staff). In the case of delivery by courier, the courier is not authorized by the Seller to allow the Buyer to open the parcels before signing for delivery, but only after signing for delivery and paying any corresponding value thereof.
14. Product Returns
    The Buyer may request the return of products in the following situations:

The parcels show severe damage;

The products were delivered / invoiced incorrectly. Delivery of products other than those requested must be reported immediately. The Buyer may request the return thereof for replacement, and if the product is no longer in stock, may opt for replacement or full reimbursement of the value. If replacement with a product of higher value is agreed, the Buyer shall pay the difference, respectively if the value is lower, the Buyer shall receive a partial refund up to the value of the replacement product. Return and transport costs for the replacement product, where applicable, are borne by the customer.

The products have manufacturing defects;

The Buyer has the right to notify the Seller in writing that they withdraw from the purchase, without penalties and without invoking a reason, within 14 days of receiving the product. Also, in accordance with art. 7 para. 1 of G.O. 130/2000, the Buyer has the right to unilaterally terminate the distance contract, in writing, within 14 days from the date of receipt of the product/products, without penalties and without invoking any reason. In this case, the direct costs of returning the products shall fall, according to the law, to the Buyer.

The products must be returned in the original packaging, with the invoice attached, and must not show signs of physical wear or damage.

Customized products cannot be returned. Please note that these products are created according to the configurations specified by you, therefore they cannot be exchanged or returned.

If replacement with a product of higher value is agreed, the Buyer shall pay the difference, respectively if the value is lower, the Buyer shall receive a partial refund up to the value of the replacement product. Return and transport costs for the replacement product, where applicable, are borne by the Buyer. If the products for which return is requested have damaged or incomplete packaging, signs of wear, scratches, dents, we reserve the right to decide whether to accept the return or to retain an amount, an amount which shall be communicated after evaluation of the damages caused.

In the event of exercising the legal right to return the product, reimbursement of its value shall be made by bank transfer to the account indicated by the Buyer within no more than 14 days from receipt of the returned product.

15. Processing of Personal Data
    In order to ensure respect for the right of site users to the protection of personal data, we have implemented specific protection measures, taking into account Romanian legislation, as well as the requirements established by Regulation (EU) 2017/679 – applicable throughout the European Union starting from 25 May 2018 (“the Regulation”).

Personal data means any information through which you can be identified, especially by an identifier such as a name, an identification number, location data, an online identifier or one or more elements relating to your physical, physiological, genetic, mental, economic, cultural or social identity.

Our company takes all necessary measures to ensure respect for your right to the protection of personal data, and these conditions represent the notification established by art. 13 or 14 of the Regulation, through which we explain why we collect your personal data, how we protect this data, as well as what your rights are in connection with this data collection.

We encourage you to read the document carefully and to request from us any additional information or clarification that you consider necessary regarding the content of this information notice.

1) General Considerations Regarding Your Personal Data

In accordance with Regulation (EU) 2017/679, MaxBPO shall manage, under secure conditions and only for the specified purposes, the personal data provided by Users. Through the Terms and Conditions, Users are informed that the personal data they provide will be processed for the purpose of providing, under optimal conditions by MaxBPO, internet services, goods and services supply services, advertising, marketing and publicity services and statistical services.

MaxBPO carries out the following processing operations: collection, recording, organization, storage, adaptation, modification, extraction, consultation, use and, in some cases, transmission to third parties, on the exclusive and regulated basis of a commercial contract that ensures the security and confidentiality of the data, as well as respect for the user’s rights, of the personal data of the Site Users in order to administer, maintain, improve and obtain information regarding the services it offers, as well as to prevent errors and information leaks through its own IT network, violations of the law or contractual terms.

The personal data to be collected may also be used, including through automatic profiling (for those Users who have expressed their explicit consent), to customize to the greatest possible extent the services offered to Users through the site, as well as for marketing purposes. Automatic profiling shall not target minors’ data, their personal data not being processed for this purpose.

Personal data shall be provided by Users, at their own choice, when creating a valid account on the site or subscribing to a service available on the site, in order to benefit from the services and products offered through it. When registering on the site, certain personal data are requested from the User, such as first and last name, gender, date of birth, e-mail address, telephone, profession, habits/preferences/behavior, as well as other personal information.

The User is solely responsible for all data provided at the time of creating the user account on the site. To confirm the data and the account, the User shall be notified at the e-mail address declared when creating the account. This confirmation e-mail has the purpose of stopping fraudulent actions by users who use other people’s e-mail addresses to create fictitious accounts. If you receive such a message, in circumstances where you have not personally registered on the site, please send us an e-mail at office@max-bpo.com to delete the respective account within a maximum of 3 working days. The e-mail shall contain, in PDF format, the current version of this Contract.

The User profile form contains fields that can be edited if it is desired to modify or complete the data provided when creating the account.

The User is not obliged to provide this data, it being necessary for i) records regarding the use of the site and ii) the provision, under optimal conditions, of services through it, for informing about promotional campaigns, for advertising purposes, for personalized marketing and publicity actions and for the User’s access to additional facilities. The User’s refusal to provide the requested data results in non-participation in promotional actions organized through the site and non-use of the facilities and additional services offered exclusively to Users with an account on this website.

The Website may also be used if the User decides not to create a profile by providing personal data, with the exceptions established in the Cookie Policy (an integral part of this Contract).

According to Regulation (EU) 2017/679 and Law no. 677/2001, Users benefit from the right of access, the right to intervene on the data, the right not to be subject to an individual decision and the right to address the courts. At the same time, Users have the right to object to the processing of personal data concerning them and to request the deletion of the data.

To exercise these rights, Users may make a written request in this respect, which they shall send by e-mail to office@max-bpo.com with the specification “Personal data request”.

The site undertakes not to send spam messages (commercial messages for which it does not have the User’s prior explicit consent) and to undertake all accessible technical means to ensure the security and confidentiality of the user’s data.

The site reserves the right to terminate, without prior notice, the accounts and access of members who violate the Terms and Conditions, who undertake proven activities of fraud, defamation or attacks on the security and confidentiality of the information within the site or of the company operating the site.

2) The Personal Data We Collect, the Grounds for Collection and the Purposes of Collection
Within the online communication relationship established between the site and the user, we collect and process your personal data, the collection and processing of this data being necessary for the provision of informational and promotional content to the user, following the voluntary completion by the user of personal data within the site, by accessing one or more of the sections: account creation, account update, newsletter subscription, completion of an online questionnaire, completion of an online form, in order to obtain personalized information or commercial benefits, within the campaigns promoted on the site.

The grounds for collecting personal data on the site may be the following:

the data subject has given consent to the processing of personal data for one or more specific purposes
the processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract.
the processing is necessary in order to comply with a legal obligation incumbent upon the controller.
the processing is necessary to protect the vital interests of the data subject or of another natural person
the processing is necessary for the performance of a task carried out in the public interest or resulting from the exercise of official authority vested in the controller.
the processing is necessary for the purposes of the legitimate interests pursued by the controller or by a third party, except where the interests or fundamental rights and freedoms of the data subject that require the protection of personal data prevail, especially where the data subject is a child.

In the lists below, we present in detail what personal data are collected, as well as the ground, purpose and duration of their collection. Providing the data indicated below is not mandatory for viewing the Website, except for those related to Cookies.

The indicated data are necessary only to provide specific services for the Users who transmit them.

Personal data we collect:

Last name, first name, e-mail address, telephone number, geographic location data, correspondence address, links to social media profiles

Grounds for collecting this data: 1), 6)

Purposes for collecting personal data:

To provide access to content and responses to questions and requests submitted by the user online, to send communications, offers and benefits consisting of access to services and products

Method and period of data collection:

Within the secure database, until the user expresses the explicit desire for deletion or up to 10 years from the user’s last activity on the site. After the 10 years, the data shall be electronically anonymized.

Personal data we collect:

Cookies, timestamps (date and time of access), browsing history on the site

Grounds for collecting this data:

1), 6)

Purposes for collecting personal data:

To monitor the site’s traffic and its access history, to create the content hierarchy and identify the most relevant content for the user.

Method and period of data collection:

Within the secure database, until the user expresses the explicit desire for deletion or up to 10 years from the user’s last activity on the site. After the 10 years, the data shall be electronically anonymized.

3) How Your Personal Data Are Stored, Location, Storage Period

We shall store your personal data for a period that does not exceed the period necessary to fulfill the purposes for which the data are processed, and, in cases where we have a legal obligation to retain your personal data for a certain period of time, the storage period shall be the one provided by law. Depending on the specific situation, this period will vary, and may be between 1 day and 10 years.

For a proper understanding of the method of storage, the location where your personal data will be stored and the exact period for which this data will be kept in our records or systems, please consult the table above.

In order to guarantee the user’s right to be protected regarding the processing of personal data, we implement, for certain categories of data that have a sensitive character or that are capable of significantly affecting rights, special technical and organizational measures to protect these categories of personal data.

4) Users’ Rights Regarding Personal Data and Their Exercise
In order to protect the user’s data to the highest possible standard, the user has a series of rights regulated by law, which we briefly present below, asking you not to hesitate to contact the personal data protection officer within our Company for any additional details, using the following contact details: office@max-bpo.com, Strada Fabricilor 2, 510403 Alba Iulia, telephone .

Right of Access
The User has the right to obtain access to their personal data that we process, as well as the right to obtain copies thereof. At the user’s request, the first such copy shall be provided by us free of charge, while any additional copies you request may be subject to a fee corresponding to the effort required for extraction and formatting for transmission. The copy of the personal data may be provided to you either in electronic format or in physical format, depending on your request and on the nature of the requested data. To request information about the personal data existing on the site, as well as to request the partial or total deletion of this data, the request must be addressed using the e-mail address office@max-bpo.com or a letter must be sent by post or courier to MaxBPO’s registered office.

Likewise, the user has the right to obtain any relevant additional information (such as the reason for processing personal data, the categories of personal data we collect, information regarding the processing and disclosure of this data and any other such information).

Right to Rectification of Data
The User has the right to obtain the rectification of any inaccuracies concerning their personal data processed by us. They also have the right to obtain the completion of any personal data that are incomplete. Any user is encouraged to contact the site at office@max-bpo.com whenever they notice that there is an inaccuracy regarding their personal data or that their personal data processed by MaxBPO are incomplete.

Right to Erasure of Data
The User has the right to the erasure of personal data. This right is not an absolute right, which means that the law establishes certain limitations regarding the exercise of this right (“the right to be forgotten”).

Right to Restriction of Data Processing
The User has the right to obtain restriction of the processing of their personal data that we collect and process, especially if they contest the accuracy of the data, if the processing of the data is unlawful or if the processing of this data is no longer necessary according to the law.

Right to Object
The User has the right to object to the processing of personal data by us, especially if the processing is carried out for marketing purposes or for reasons related to the particular situation in which the user is, in which case their data must be anonymized as soon as possible from the notification of the objection in the site’s database and the anonymization thereof must be confirmed to the user.

Right to Withdraw Consent
For personal data processed based on consent, the user has the right to withdraw their consent at any time, as easily as they initially granted it. Withdrawal of consent shall not affect the lawfulness of the data processing we carried out before the withdrawal of consent. The right to withdraw consent is not an absolute right, which means that there are cases in which the data will not be deleted as a result of withdrawal of consent (for example, where personal data are used so that the site complies with a legal obligation). The application of the withdrawal of consent applies from the moment it is registered, and the operation of the withdrawal of consent shall be carried out within a maximum of 3 working days from registration.

Right to Lodge a Complaint with the Competent Authority
The User has the right to lodge a complaint with the National Supervisory Authority for Personal Data Processing regarding the aspects concerning the processing of personal data by our Company.

Automated decision-making, including profiling, and the right to request that decisions based on automated data processing or that significantly affect you be made by natural persons, not exclusively by computers
Personal data are collected and processed through an automated decision-making process in order to personalize the information and commercial communications addressed to you. The automated decision-making process involving health data is based on your express consent.

Within these processes, your data are protected through special security measures such as data encryption and advanced security at the database server level.

You have the right to request modification of the way in which your personal data are automatically processed, by requesting verification of the automated process through human intervention. For this purpose, please contact us at the e-mail address office@max-bpo.com.

5) Exercise of Rights
In order for the user to exercise the rights specified above, to address to us any question regarding these rights or to request clarifications regarding any of the provisions of this information notice, please contact us at any time, using the contact information.

How requests or complaints can be submitted – contact person

To learn more information regarding personal data, regarding the way in which data are collected, processed and protected, or to request any clarifications regarding the matters mentioned in these Terms and Conditions, any user may contact at any time the personal data protection officer within the company, by sending an e-mail to office@max-bpo.com or by postal correspondence to Strada Fabricilor 2, 510403 Alba Iulia.

16. Force Majeure

Neither party shall be liable for the non-performance of its contractual obligations if such non-performance is due to a force majeure event. Force majeure is an unforeseeable event, beyond the control of the parties and which cannot be avoided.

17. Applicable Law

This contract is subject to Romanian law. Any disputes arising between MaxBPO and users/customers/buyers shall be settled amicably or, if this is not possible, the disputes shall be settled by the competent Romanian courts.

18. Special Offers
    MaxBPO does not currently have any campaigns with special offers.
19. Modification of the Terms and Conditions
    MaxBPO has the right to modify at any time and in any way any of the provisions contained in the Terms and Conditions or the Terms and Conditions in their entirety, without any prior notice and without being obliged to fulfill any other formality toward Users. Any modification is fully and unconditionally accepted by the Users of the site through the mere use or access of the site or of any facility offered by the site, occurring at any time after the modification has been made, and the non-acceptance of any modification entails the obligation of the respective User to immediately cease accessing the site and/or using in any way the services offered through it.